Frequently Asked Questions
Check most frequently asked questions here! If you still need help, please fill out our contact form and we'll be in touch!
We currently accept payment via Credit Card, Debit Card and PayPal. Three forms of accelerated checkout are also available, these include Shop Pay, Google Pay and Apple Pay.
All orders are charged in AUD (Australian Dollar) during checkout.
Discount codes are not valid on already reduced items and during sale periods.
|Sydney||2-3 Business Days|
|Melbourne||3-4 Business Days|
|Brisbane||3-4 Business Days|
|Canberra||3-4 Business Days|
|Adelaide||4-5 Business Days|
|Hobart||4-6 Business Days|
|Perth||7-8 Business Days|
|Darwin||7-11 Business Days|
|*Delivery times for rural and remote towns may expect delays*||N/A|
Orders will generally be dispatched within 1-2 business day of purchase date.
All orders delivered within Australia are sent through Sendle. We are proud to partner with sendle who's mission is to provide shipping that's good for the world. Sendle is Australia's first 100% carbon neutral shipping service.
Surfolk is happy to offer complimentary shipping costs for AU orders over $79.00 AUD. If your shopping cart total is over this amount, the cost of shippping will be calculated for you upon checkout.
Look, it happens sometimes... If you've entered in the wrong address then fill out the contact form as soon as possible and let us know your correct address. If you let us know prior to your order being dispatched, then there's no need to return your order or purchase another item.
As much as we would love to help, once your order has been placed, it becomes difficult to cancel or make any changes. Please make sure you choose your item carefully placing an order, as we do not offer enchanges purely due to a change in mind after checkout.
If you still would like to speak to our team regarding an order cancellation or change, please contact us immediately through our contact form and we will try our best to help.
If you have submitted your order at checkout and forgot to add your discount code, unfortunately we are unable to rectify this and your order will be processed according to your cart prior to submission.